You may request a return on full priced items within 14 days of receipt of delivery.

To be eligible for a return, the item(s) must be in the same condition that you received it, unworn, with tags attached, and original packaging included. Please take care when trying on garments, as items that are returned with damage may be ineligible for refund or subject to a reduced refund.

We strictly do not accept returns for items that have been worn for press, styling, or photoshoots.

We reserve the right to refuse any returns which do not meet our return policy requirements or are returned without authorisation.

 

Exceptions

Sale and discounted items, including items purchased using the welcome discount code, are final sale and ineligible for return.

 

UK Returns

Returns on full-priced items may be requested within 14 days of receipt of delivery by emailing us at eshop@chopovalowena.com.

The customer is responsible for return postage. We are not responsible for lost or stolen return packages. Send your return back to us within 7 days and once received, please allow us 2 to 7 days to process your refund. Items returned without first receiving return authorisation will not be accepted.

Please note refunds on orders placed using code CL300 for free shipping over £300 will have the rate of the shipping method selected at checkout deducted if the return brings the order total below £300.

Perfume: Fragrance may only be returned if the product and packaging is unopened and unused.

 

International Returns

Returns on full-priced items may be requested within 14 days of receipt of delivery by emailing us at eshop@chopovalowena.com.

The customer is responsible for return postage, including reverse customs if applicable. We are not responsible for lost or stolen return packages. Send your return back to us within 7 days and once received, please allow us 2 to 7 days to process your refund. Items returned without first receiving return authorisation will not be accepted.

Please note refunds on orders placed using code CL300 for free shipping over £300 will have the rate of the shipping method selected at checkout deducted if the return brings the order total below £300.

Perfume: All perfume and testers are final sale.

 

Refunds

If your return is eligible for a refund, we will refund the full order amount less shipping fees to your original payment method within 2 to 7 business of receiving your return.

 

Faulty Items

If your item arrives defective, damaged, or you received the incorrect item, contact us at eshop@chopovalowena.com within 48 hours of delivery so we may remedy the issue.